15 February 2012

sgfleet have developed a range of Frequently Asked Questions to assist drivers.

What are the responsibilities of a driver of an sgfleet vehicle?

1. All vehicle drivers must have a current and valid licence.

2. All vehicles must have a valid registration label displayed.

3. Drivers must never drive the vehicle after drinking alcohol beyond the legal limit or after taking drugs that may impair physical performance.

4. Whenever possible, the vehicle should be parked under cover to avoid extreme weather conditions and hail damage.

5. For reliable operation of the motor vehicle, it is a requirement that the following checks be performed on a weekly basis:

  • Oil and coolant levels (refer to owner’s service manual)
  • Tyre conditions and pressure
  • Windscreen washer fluid level
  • Battery fluid level
  • Brake fluid level
  • Operation of lights

6. The vehicle is to be serviced at the manufacturer’s service intervals (refer to owner’s service manual).

7. The driver is required to regularly clean the vehicle and maintain its appearance. Cleaning entails washing, polishing and vacuuming and should be undertaken as necessary. Bird droppings will cause damage to the vehicle paintwork and will cause a disproportionate loss of value to the vehicle. Any bird droppings should be removed as soon as possible.

8. Vehicles returned to sgfleet at lease end must be in satisfactory condition relative to the vehicle’s age and distance traveled. To find out more, please refer to the Fair Wear and Tear guide.

What does the lease include?

The lease inclusions are contained in the lease documentation. For verification of what the lease includes, please contact sgfleet via email on enquiries@sgfleet.co.nz



Where can the vehicle be serviced, obtain a WOF, tyres & screen replacement?


An interactive service locator is coming soon to assist in identifying where an sgfleet vehicle can be serviced, obtain a WOF, tyres and windscreens.

In the meantime please call the sgfleet Driver Assistance Helpline on 0800 743 533 for your nearest service outlet.


How do I get additional Road User Charges (RUC's)?

For assistance in obtaining additional RUC's please call the sgfleet Driver Assistance Helpline on 0800 743 533.

What happens if I receive a fine or a toll infringement?

If sgfleet manage your fines and toll management, then all infringements will be reconciled, recorded and passed on the you by your dedicated account manager for payment. If sgfleet receive reminder notices then these will be paid with all costs included in the next statement run.

What do I do if I am involved in an accident?

If the lease includes the accident management service with sgfleet then call the Driver Assistance Hotline, 0800 743 533.  If you do not have mobile phone access follow the instructions in the sgfleet Driver's Guide.

Can I get a Novated Lease in New Zealand?


Novated leases are not available in New Zealand as the Inland Revenue department does not recognise a Novated lease as in Australia.





What happens at lease end?

When the contract ends, sgfleet will arrange a convenient time for the vehicle to be handed back. A vehicle condition report noting any damage will be completed at vehicle handover. Any accessories supplied with the vehicle should be returned, including vehicle service books, all keys and satellite navigation discs. Items not returned may incur a unfair wear and tear charge.

The driver or family and friends of the driver may make an offer to buy the vehicle at lease end. To find our more about this process please call the sgfleet driver assistance line: 0800 743 533