17 June 2018

2019 Customer Satisfaction Survey Terms and Conditions

Winner: Brad J, NSW 


In these Terms and Conditions:

“Entry Content” means your entry submitted or proposed to be submitted to a competition and all property and material included that forms part of your entry including all photographs, images, words, concepts or ideas.

“Terms and Conditions” means all the terms and conditions contained in this document which you are deemed to accept if you enter this promotion.

“you” or “your” means a customer of sgfleet who is entitled to take part in this promotion.   

“we”, “us” or “our” and “sgfleet” means SG Fleet Australia Pty Limited (ABN 15 003 429 356) of Level 2, Building 3, 20 Bridge Street, Pymble NSW 2073, the promoter of the competition.


a. Terms and Conditions

Information on how to enter the prizes form part of these terms. Participation in this promotion is deemed acceptance of these Terms and Conditions.

This promotion commences at 9:00AM on 1/10/2019 and ends at 9:00AM on 15/10/2019. No entries will be accepted outside these dates.

To enter, you must be:

  • a current novated lease customer of sgfleet;
  • over the age of 18 years of age; and
  • an Australian resident.

Employees (and their immediate families) of sgfleet or any of its related entities and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

To enter, you must: (i) receive the email invitation from sgfleet and click the “start 5-minute Survey” button; (ii) provide your name and contact details; (iii) answer all questions; and (iv) submit your completed survey. Your entry constitutes acceptance of our Terms and Conditions.

If there is a dispute as to the identity of an entrant, sgfleet reserves the right, in its sole discretion, to determine the identity of the entrant.

Only one entry is permitted per person.

We reserve the right to disqualify any entry or entrants that we believe have an unfair advantage or if their entry submission may breach any legislation, regulation or any of these Terms and Conditions. We have the sole and absolute discretion to disqualify and terminate an entrant from any further and future competitions for breach of any of these Terms and Conditions. The competition winner will be drawn at 9:00AM on 22/10/2019 at Level 2, 102 Albert Road South Melbourne, VIC 3205. The first valid entry drawn will receive a prize.

The prize for this competition is a visa gift voucher to the value of five hundred dollars ($500.00).

The winner will be contacted by email and their name will be made available at www.sgfleet.com.au/customersatisfactiontandc. If the prize is not claimed or the winner does not respond or claim the prize within 28 days, their right to the prize is forfeited and a re-draw will take place for the prize. The re-draw will take place at 9:00AM on 19/11/2019 at the same place as the original draw and the winner of the re-draw will be notified by email and their name will be made available at www.sgfleet.com.au/customersatisfactiontandc

b. Permits

NSW Permit No. LTPS/19/36737


From time to time, we run competitions through our website, www.sgfleet.com.au, and other forums. We encourage you to carefully review the specific requirements for each competition at www.sgfleet.com/au/customersatisfactiontandc before registering or submitting an entry since each competition may have unique eligibility requirements, methods of entry, content and technical requirements.

a. Entry Content

If your entry requires you to provide any photos, images or creative content, you must own all copyright in any material that forms part of the Entry Content, including but not limited to the images, words, ideas and concepts. You agree to ensure that any Entry Content that you create does not contain any content that is obscene, offensive, or defamatory, breaches any law or regulation or breaches any duty or obligation owed to a third party or infringes any rights of a third party.

By entering any of our competitions, displaying, publishing, or otherwise posting any Entry Content on or through our website or any other forum in which we make entry to our competitions available, you hereby grant to us a perpetual, irrevocable, royalty free, worldwide license to use, adapt, publicly display, sublicense, modify, create derivative works and distribute such Entry Content without the requirement to make payment to you or any third party or the need to seek any third party permission.

In the event that you are required to submit unique Entry Content, and we have reason to believe that the Entry Content is not unique, original and/or if we have reason to believe it is not owned by you, or has otherwise breached these terms, we reserve the right in our sole and absolute discretion to remove your Entry Content from the competition and you forfeit the right to any prize or compensation.

In addition, we reserve the right to disqualify or reject any entrant or Entry Content that, in our sole and absolute discretion, we determine does not meet the entry criteria.

Your Entry Content is your responsibility. We have no responsibility or liability for any loss or damage your Entry Content may cause to you or other people. Although we have no obligation to do so, we have the absolute discretion to remove any Entry Content posted or stored on the website, and we may do this at any time and for any reason. You are solely responsible for maintaining and retaining any copies of Entry Content.

b. Social Media

From time to time, we may use social media such as Facebook and Twitter to advertise or promote our website and competitions. Entrants acknowledge that all Entry Content may be posted on Facebook, and must be in accordance with Facebook terms (http://www.facebook.com/terms.php). Entry and continued participation in any competition is dependent on entrants following and acting in accordance with the Facebook Statement of Rights and Responsibilities (http://www.facebook.com/terms.php). Any and all of our competitions are in no way sponsored, endorsed or administered by, or associated with Facebook. Entrants understand that they are providing their information to sgfleet and not to Facebook. The information an entrant provides will only be used for the purposes outlined in these Condition Terms and any Condition Rules. Any questions, comments or complaints about any competition must be directed to us and not to Facebook.

Entrants acknowledge that all Entry Content published on Twitter must be in accordance with Twitter Rules (https://twitter.com/en/tos).

c. Prizes

Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. Each prize is not transferable to another person (unless agreed to by us in writing) or exchangeable for other goods and services and cannot be redeemed for cash. Any whole or part of a prize that is unused will be forfeited.

We do not guarantee the availability of prizes advertised through this website, newsletter emails, or other methods of advertising that we have adopted. In the event that any component of a prize is unavailable for any reason, subject to relevant State and Territory legislation, we reserve the right to substitute that prize component with another prize or component of equal or higher value and the winner will be notified accordingly. We recommend that before entering any competition, survey or other activity posted on this site or associated newsletter emails, you should verify any important information.

d. Winners and Awards

Winners will be notified in writing in accordance with the Terms and Conditions, using the contact the information provided by the entrant. We are not responsible for any incorrect addresses, prizes or awards that are not received as a result of any incorrect address or for any other error on the part of the entrant.

Prizes that are physical products will be mailed to a nominated address in Australia as specified by the winner(s) when we contact them.

The outcome of the prize draw is final and binding. No correspondence or discussions will be entered into about the winner or individual entries.

e. Taxes

We accept no responsibility for any variation in the prize values. The prize values are stated in Australian dollars as at the time of publication of the competition. We accept no responsibility for any tax implications that may arise from the prize winnings and all entrants are responsible for their own financial situation as a result of any prize or winnings. Your own independent financial advice should be sought.


Entries are deemed to be received at the time of receipt into sgfleet’s information technology system and not at the time of transmission by the entrant. Any cost associated with participating in the promotion are the entrant’s responsibility.

Nothing in these Terms and Conditions excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010, as well as any other implied warranties under the ASIC Act 2001 or similar consumer protection laws in the States and Territories of Australia.

Except for any liability that cannot be excluded by law, sgfleet (including its officers, employees and agents) exclude all liability (including negligence), for injury, loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under sgfleet’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that contains incorrect details, or is late, lost, altered, damaged or misdirected (whether or not after their receipt by sgfleet) due to any reason beyond the reasonable control of sgfleet; (d) any variation in prize value to that stated in these Terms and Conditions; or (e) any liability related to the products or services or for any issues you may have in relation to a prize.

If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of us, we reserve the right, in our sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.


In the event of any conflict with any law of any State or Territory, or if a term or part of a term is illegal or unenforceable, it is deemed to be severed from these Terms and Conditions and the remaining terms continue in force. 


We collect your personal information in order to conduct this promotion. All entries remain our property. If the information requested is not provided, the entrant may not participate in the promotion. For more information, please see sgfleet’s privacy policy which is available at https://www.sgfleet.com/au/privacy-policy.